…and I’m in it.
After a gloomy weekend of rainy weather, it’s Monday, the kids have a Flex Day, and the sun is shining. The sun is shining bright like a blue sky day on the beach, it’s 75 degrees, and I’m in the Carmel Ice Skadium writing a Bosma internal newsletter on my laptop while my daughter skates stumbly laps for two-and-a-half hours with four other 11-ish buddies. It’s her birthday, and spending three hours in a cooler was her choice.
And since Grace really is the best girl who was ever born, truly, I didn’t hesitate to oblige her. But between you and me, I appreciate this opportunity to complain. Not that I didn’t spend hours in this very place after school and on weekends when I was her age, learning spins, jumps and spirals. Like with so many other haunts in this town I left in ’83 never to return, I’ve had enough of this particular locale. I never needed to see it again. Or smell it. It still smells like feet, sweat and dirty frost. The steel rafters, wooden stands carved with marks from a million blades, and cinderblock bathroom walls painted yellow remain as they appear in my memory.
A change in ownership a few years back, though, and an accompanying infusion of capital have resulted in some significant improvements. Topping the list is a new manager—a friendly, helpful guy they hired away from a rink near Seattle. (The old guy was aloof, loud, and rude. And I’m not saying the year, exactly, but it was earlier than 1980.) Mr. New Manager says they brought him on to “fix” the Carmel Ice Skadium, specifically the facility and programming. (“We sell ice. Ice and fun.”) When I asked him to pinpoint the most critical fix, he said, “Customer service.”
Friendly, helpful help goes a long way, sure, but so does a new and improved snack bar that sells hot Starbucks beverages, Tazo teas, bagels, breakfast sandwiches, pizza, and…BEER! (Mommy needs a beer, but nothing makes a responsible adult wait to drink at home more effectively than four little girls who depend on said Mommy to provide safe return to their mommies and daddies.)
One girl left because she was bored (a wrist injury prevented her from skating-???); another sulked by my side, slurping her blue slushie in my ear for fifteen minutes trying to annoy me into giving her money for a snack (I resisted), but the other three party girls skated and fell and skated some more until it was cake and present time. After the girls slimed a tabletop with their blue and red slushie juices, I offered to wipe it down. The new manager smiled and said, “We’ll take care of that. You just relax. Is it going okay?”
Grace is having a blast, it seems. And it’s not too bad for me, really. The prices are reasonable – $5 for kids, $3 for rental. I’m picking up someone’s internet signal. And the new manager, with his efforts at creating a tidier facility and a better experience for kids and parents, has made this afternoon’s warm weather deprivation a little less hellish.